14-day right of withdrawal

Updated on 04/06/2026

Principle

If you are purchasing as a consumer, you have, save where a legal exception applies, a period of 14 calendar days from the day following the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods, in which to exercise your right of withdrawal without having to give any reason.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must notify Senergies BV of your decision by means of an unequivocal statement, for example:

• by email to: contact@adevilindisguise.be
• or by post to: Senergies BV, Schaapsweide 6/202, 3700 Tongeren, Belgium

Effects of withdrawal

In the event of a valid withdrawal, Senergies BV shall reimburse all payments received from the consumer in relation to the relevant product, including any standard delivery charges invoiced, without undue delay and no later than 14 days from the date on which Senergies BV is informed of the decision to withdraw.

Senergies BV may withhold reimbursement until it has recovered the goods or until it has received proof that the goods have been returned, whichever occurs first.

The reimbursement shall be made using the same means of payment as that used for the original transaction, unless expressly agreed otherwise.

Return of products

The consumer must return the goods without undue delay and, in any event, no later than 14 days after communicating their decision to withdraw.

The products must be returned in a condition that allows them to be resold, complete, undamaged and, where possible, in their original packaging.

The direct cost of returning the goods shall be borne by the customer, unless Senergies BV indicates otherwise.

Diminished value

The customer shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the products.

Possible exceptions to the right of withdrawal

In accordance with applicable legislation, the right of withdrawal may in particular be excluded for certain goods, including:

• products made to the consumer’s specifications or clearly personalised.
• sealed goods which are not suitable for return for reasons of health protection or hygiene, and which have been unsealed after delivery.
• goods liable to deteriorate or expire rapidly.

Important regarding alcoholic beverages

Non-personalised gin bottles that are unopened and kept in normal condition are, in principle, covered by the consumer’s right of withdrawal.

However, the right of withdrawal may not apply, or the return may be refused, in particular where:

• the product has been opened, unsealed, consumed or altered.
• the product has been personalised.
• the condition of the product no longer allows it to be resold.
• accessories or elements of the gift set are missing or damaged.