Updated on 04/06/2026
These General Terms and Conditions of Sale (“T&Cs”) govern sales concluded between Senergies BV, whose registered office is at Zwaluwenlaan 8/41C, 8300 Knokke, Belgium, VAT number BE0660721537, and any customer making a purchase via the website or through any other distance-selling channel operated by the company.
The products offered for sale are those described on the website on the date on which the customer consults it, subject to availability.
Senergies BV takes the utmost care in presenting and describing its products. However, photographs, visuals, lifestyle imagery, presentation suggestions and marketing content are provided for illustrative purposes only and shall not have binding contractual effect.
Prices are stated in euros and include VAT, unless otherwise indicated.
Unless expressly stated otherwise, delivery charges, packaging costs, service charges and any specific duties or taxes are not included in the displayed price and shall be specified before the order is finally confirmed.
Senergies BV reserves the right to amend its prices at any time. Products shall be invoiced at the rates in force at the time the order is confirmed.
By placing an order, the customer fully and unconditionally accepts these T&Cs.
The customer undertakes to provide accurate, complete and up-to-date information when placing an order.
A sale shall only be deemed to have been definitively concluded once:
Senergies BV reserves the right to refuse, suspend or cancel any order in the event of suspected fraud, non-payment, manifestly incorrect information, breach of these T&Cs, or for any other legitimate reason.
The purchase of alcoholic beverages is restricted to persons who have reached the legal age required in their country of residence and/or delivery.
By placing an order, the customer confirms that they are of legal age to purchase alcohol and are legally entitled to do so under the laws applicable to them.
Senergies BV reserves the right to carry out any verification it considers necessary in relation to the customer’s age and to refuse or cancel an order where the legal requirements are not met.
The customer undertakes to consume alcohol responsibly and in compliance with applicable regulations.
Payment is due immediately at the time the order is placed, unless expressly agreed otherwise.
The accepted payment methods are those displayed on the website at the time of the order.
In the event of refusal of payment authorisation, non-payment or any payment incident, the order may be suspended or cancelled.
Deliveries shall be made to the address provided by the customer at the time of ordering.
Delivery times are provided for information only, unless expressly agreed otherwise.
Senergies BV shall not be liable for delays attributable to the carrier, force majeure, any event beyond its reasonable control, any error by the customer in the information provided, or any regulatory restriction relating to the transport of alcoholic beverages.
The customer must inspect the apparent condition of the parcel upon receipt and report any anomaly without undue delay.
The products shall remain the property of Senergies BV until full payment of the principal amount, together with any charges and ancillary costs, has been received.
Risk shall, however, pass to the customer upon delivery, unless otherwise required by mandatory law.
Where the customer is acting as a consumer within the meaning of the applicable law, they shall, save where a legal exception applies, benefit from a 14-calendar-day right of withdrawal in accordance with the arrangements set out in the withdrawal and returns policy.
Consumers benefit from the statutory guarantees applicable in respect of conformity and hidden defects under Belgian law and, where applicable, under relevant European law.
The customer must notify any lack of conformity within a reasonable time after becoming aware of it and must provide any relevant supporting documentation.
Senergies BV shall not be liable for any indirect, intangible or consequential loss arising from the purchase or use of the products, except in cases of gross negligence, wilful misconduct, or where liability cannot be excluded by law.
In all cases, the liability of Senergies BV shall be limited to the amount of the relevant order, unless otherwise required by mandatory law.
Senergies BV shall not be liable for any failure or delay in performing its obligations where such failure or delay results from force majeure or from any event reasonably beyond its control.
Personal data collected in connection with orders shall be processed in accordance with the privacy policy and the GDPR.
If any provision of these T&Cs is held to be null, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
These T&Cs are governed by Belgian law.
In the event of a dispute, the competent courts shall be determined in accordance with the mandatory rules of Belgian and European law, in particular those protecting consumers.
Where applicable, consumers may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
