Privacy Policy

Updated on 04/06/2026

GDPR COMPLIANCE – CUSTOMER DATA MANAGEMENT

1. Data controller

The controller responsible for personal data is:

Senergies BV
Zwaluwenlaan 8/41C
8300 Knokke
Belgium
VAT: BE0660721537
Email: nathalie.charlier@senergies.eu

2. Data collected

In the course of its activities, Senergies BV may collect and process the following categories of data:

• identification data (surname, first name).
• contact details (postal address, email address, telephone number).
• order and invoicing data.
• payment data (via secure service providers, where applicable).
• order history and exchanges with customer services.
• technical data relating to use of the website, subject to the applicable rules on cookies.

3. Purposes of processing

The data are processed for the following purposes:

• order management.
• delivery of products.
• payment management.
• after-sales service and complaint handling.
• compliance with legal, accounting, tax and regulatory obligations.
• fraud prevention.
• sending marketing communications, where the customer has consented or where permitted by law.

4. Legal bases

Depending on the circumstances, processing is based on:

• performance of a contract or steps taken prior to entering a contract.
• compliance with legal obligations.
• the legitimate interests of Senergies BV (security, fraud prevention, service improvement).
• consent, where required.

5. Recipients of the data

To the extent necessary, the data may be disclosed to the following categories of recipients:

• payment service providers.
• carriers and logistics partners.
• technical service providers and hosting providers.
• professional advisers.
• administrative or judicial authorities where required by law.

Senergies BV ensures that its processors provide sufficient guarantees in relation to data protection.

6. Retention period

Personal data shall be retained for no longer than is necessary for the purposes pursued, subject to any applicable statutory or regulatory retention periods, in particular in accounting, tax and evidential matters.

7. Security

Senergies BV implements appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, unauthorised disclosure or unauthorised access.

8. Rights of data subjects

In accordance with the GDPR, every data subject may, subject to the conditions laid down by law, exercise the following rights:

• right of access.
• right to rectification.
• right to erasure.
• right to restriction of processing.
• right to object.
• right to data portability.
• the right to withdraw consent at any time where processing is based on consent.

These rights may be exercised by contacting Senergies BV at the following address: [to be completed].

9. Complaint

If you consider that the processing of your personal data infringes the applicable regulations, you have the right to lodge a complaint with the competent supervisory authority.

For Belgium:

Data Protection Authority
35 Rue de la Presse / Drukpersstraat, 1000 Brussels
https://www.dataprotectionauthority.be

10. Cookies

The CookieYes consent management banner informs users clearly and in accordance with applicable regulations. Users have the option to customize, accept, or refuse cookies.

11. International transfers

If certain service providers are located outside the European Economic Area, Senergies BV shall ensure that any transfers of personal data are governed in accordance with the applicable legal requirements.