Returns and refund policy

Updated on 04/06/2026

1. Purpose

This policy sets out the conditions under which products purchased from Senergies BV may be returned and refunded.

2. Returns in the context of withdrawal

If you are a consumer, you may request the return of a product under your statutory right of withdrawal, subject to the conditions set out above.

3. Damaged or non-conforming products, or order error attributable to Senergies BV or one of its partners

If the product received is damaged, incomplete, non-conforming with the order or affected by an apparent defect upon delivery, you must notify Senergies BV as soon as possible and preferably within 48 hours to 7 days after receipt, providing:

• your order number.
• a description of the issue.
• clear photographs of the parcel and/or the product.
• any relevant supporting document.

After reviewing your request, Senergies BV may, depending on the circumstances, offer:

• a replacement.
• a credit note.
• a return collection.
• a full or partial refund.

4. General return conditions

Unless expressly agreed otherwise:

• the products must be returned complete.
• in their original condition.
• with any accessories.
• and, where possible, in their original packaging.

No refund shall be due where the returned product is no longer fit for resale as a result of the customer’s actions, unless the return results from a lack of conformity or a defect attributable to Senergies BV.

5. Products excluded from return

Senergies BV reserves the right to refuse a return or refund, in particular in respect of:

• opened, unsealed or partially consumed bottles.
• personalised products.
• incomplete gift sets.
• products damaged after delivery as a result of the customer’s actions.
• returns made outside the statutory deadline or any agreed period.

6. Refund arrangements

Where a refund is accepted, it shall be made within a reasonable period and, where the return results from the valid exercise of the right of withdrawal, no later than 14 days after notification of the withdrawal, subject to recovery of the goods or proof of return.

The refund shall be made using the original method of payment, unless expressly agreed otherwise.

7. Return costs

Unless the return results from an error attributable to Senergies BV, a lack of conformity, or a specific agreement, return costs shall be borne by the customer.

8. Returns / refunds contact

For any request relating to a return or refund, please contact:

• Email: contact@adevilindisguise.be
• Postal address: Senergies BV, Schaapsweide 6/202, 3700 Tongeren, Belgium